BAM 411 Human Resource Management Unit 4 Examination
The principles of conduct governing an individual or a group are referred to as ________.
Procedural justice refers to the ________.
degree to which managers treat employees with dignity as opposed to abuse ordisrespect
fairness of the process used to arrive at a decision
manner in which managers conduct their interpersonal dealings with employees
fairness of a decision’s result
The Enron debacle, “It’s not the rules but what employees feel they should do that determinesethical behavior,” is a description of ________.
The CEO of Southwest Airlines can sometimes be seen helping out at a gate, handling luggage,and assisting cabin attendants while in flight. This is an example of ________ to create andsustain the company’s culture.
providing physical support
using signs and symbols
All of the following is a step in discipline without punishment except:
if no further incidents purge the one-day suspension from the file
contact others involved
give a paid, one-day “decision-making leave”
None of the above.
The most drastic step a manager can take in response to an employee offense is ________.
time off without pay
warning documented in employee file
Which of the basis for dismissal is defined as the persistent failure to perform assigned dutiesor to meet prescribed standards on the job?
changed requirements of job
lack of qualifications for job
Misconduct, one of the basis for dismissal, is defined as ________.
an employee’s inability to do the work assigned because the nature of the job has changed
an employee’s inability to do the assigned work despite his or her diligence
the deliberate and willful violation of the employer’s rules and may include stealing and insubordination
the persistent failure to perform assigned duties or to meet prescribed standards on the job
What law requires that employers of 100 or more employees receive 60 days’ notice beforeclosing a facility or starting a layoff of 50 people or more?
Electronic Communications Privacy Act
Worker Adjustment and Retraining Notification Act
The plant closing law requires employers with ________ or more employees to give advance notification prior to closing a facility.
What is the second step in the guidelines for an effective termination interview?
plan the interview carefully
get to the point
describe the situation
The ________ shop form of union security means that the company can hire non-union people,but those people must join the union within a prescribed period of time.
In what year was the Wagner Act passed?
Which law gave employers the right to express their views concerning union organization?
________ is an organizing tactic by which full-time undercover union organizers are hiredunknowingly by employers in order to sway union elections.
All of the following are examples of permissible bargaining items except:
use of union label
Illegal bargaining items are ________.
items which must be negotiated according to law
a part of negotiations through joint agreement of both management and union
forbidden by law
All of the above.
Fact finding seeks to end an impasse by ________.
communicating assessments of the likelihood of a strike
interpreting existing contract terms
studying the issue in a dispute and making a public recommendation
assisting the principals in reaching an agreement
Employers dealing with an unfair labor practice strike can use all of the following responsesexcept:
shut down the affected area until the strike ends
hire permanent replacement workers
contract out work to other operations
continue operations with supervisors filling in
Which of the following is not a basis for reducing and preventing accidents at work?
reducing unsafe conditions
reducing unsafe acts
hiring non-accident-prone workers
Which of the following is one of the earliest indicators of possible alcoholism in an employee?
avoidance of fellow employees
A drug-free workplace program includes how many components?
All of the following are symptoms of employees in the middle stage of alcoholism except:
Which of the following is an external factor that can lead to job stress?
locus of control
Which of the following safety concerns only became a top priority of employers following the terrorist attacks of September 11, 2001?